Privacy Policy
Introduction
This Privacy Policy applies to Sorriso Ezmerli (“we”, “us”, “our”) and governs how we collect, use, maintain, protect, and disclose information collected from users (“you” or “your”) of the website https://sorrisoezmerli.com (the “Website”) when you visit or interact with it, or when you book services, contact us, or use any of our services including dental treatments, consultations, or dental-tourism support.
Information We Collect
We use the collected information for purposes including but not limited to:
To provide the dental services you request — booking, consultations, treatment plans, follow-up, patient management.
To communicate with you — e.g. to respond to inquiries, confirm appointments, send updates or follow-up information.
To manage and operate the Website, improve user experience, analyze site usage, and maintain security and functionality.
To comply with any applicable laws or regulations, if required.
If you consent, to send you promotional information, updates or offers (e.g. about new services), but only when you opt-in.
How We Use Your Information
We use your information to:
Provide and improve our services
Respond to inquiries and project requests
Send proposals and quotations
Run and optimize advertising campaigns
Improve user experience and website performance
Communicate updates related to our services
Analyze traffic and marketing performance
Maintain website security
We do not sell or rent your personal information to third parties.
Cookies & Tracking Technologies
We may use cookies or similar tracking technologies to collect technical and usage data about your visit to the Website (e.g. device type, browser type, visited pages, session duration) to help improve the Website performance, analyze traffic, and enhance user experience. You may disable cookies via your browser settings — note that doing so might limit some features or functionality of the Website.
Sharing Your Information
We will not sell or rent your personal information to third parties. We may share your data only in the following cases:
With service providers or partners who assist us in providing services (e.g. payment processors, appointment scheduling tools, analytics providers), but only as needed and with obligations to keep data confidential.
To comply with legal obligations (if required by law or court order).
If you explicitly consent to share your information (for example, with third-party specialists, labs, or for referrals).
Data Security and Retention
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet or storage is 100% secure — so we cannot guarantee absolute security.
We retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy (e.g. until treatment is completed, follow-ups are done, legal or accounting obligations are fulfilled), unless a longer retention is required or permitted by law.
Your Rights
Depending on your local laws, you may have rights regarding your personal data, including but not limited to:
Access — you may request a copy of the personal data we hold about you.
Correction — you may ask us to correct or update inaccurate or incomplete data.
Deletion — you may request deletion of your personal data (when not legally required to retain it).
Restriction — you may request limiting certain processing (e.g. marketing).
Consent withdrawal — you may withdraw your consent at any time — for example, to stop receiving promotional emails.
If you wish to exercise any of these rights, please contact us via the contact information below.
International Data Transfers
If you are located outside Egypt and you provide information to us (e.g. for dental tourism services), your data may be transferred and stored in Egypt (or other jurisdictions where we or our service providers operate). By using the Website, you consent to such transfer and storage, subject to applicable laws and this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will indicate the “Last updated” date at the top. Any changes will become effective when we post the updated policy on the Website. We encourage you to review this page periodically to stay informed about how we use and protect your information.
Contact Information
If you have any questions about this Privacy Policy, or wish to exercise your rights (access, correction, deletion, etc.), you can contact us at:
Email: sorriso.ezmerli@gmail.com
Phone: 01129993274